RETURN/ EXCHANGE POLICY:
30-day money back guarantee:
- We have a 30-day return policy, which means you can return any unused purchase within a 30-day window. This policy is extended to 60-days each year during the Winter holiday season (November 1st to January 31st).
- Please ensure to send us your product in the packaging it came in with original tags. Altered items by third parties won't be taken back.
How to start the return process:
return to address : 6046 Fm 2920 # 402, Spring, Texas 77379
- For items over $200 email us 1st (us@meandmaia.com) we will send you a return shipping label, for below $200 sales , buyer pays return shipping , USPS 1st class can be used. You must be subscribed with us with email.
- Once your returned item is received it will be inspected and processed. You will receive an email confirming the delivery and we will begin to process your refund. Items that show signs of wear, damage or have been altered (for example, resized by another jeweler) will not be accepted for return. We retain the right to deny a return and re-ship the item to customers if used or altered, at our discretion.
Our exchange policy:
- Diamond earstuds over $200 can be exchanged for an upgrade anytime lifetime guarantee, they also come with free repolish & refresh once a year
- We accept exchanges in a 30-day window for other items of similar or greater purchase value . Customized jewelry (resized, engraved, bespoke) is NOT eligible for exchange or return.
- To begin the exchange process for an eligible product, email us (us@meandmaia.com) For over $200 sale, we'll send you a returns shipping label .
- All payments for returns/ exchanges will credit money back into the credit card/ Paypal used at the date of the initial purchase.
If you have any questions about any of the above, please write us at us@meandmaia.com
